Monthly Archives: April 2020

4 Workers You Should Know at Your Propane Company

While more and more companies are beginning to offer propane in the greater Montgomery County area, we recognize that a large amount of these are small operations in which one person must do an entire team’s worth of work. That spirit is quintessential to our industry, but we also know that such companies can be overworked and not operating at the capacity to provide services at the level that you may require. What separates the great propane companies from the competition is a combination of many factors that are not necessarily achievable in smaller operations. Namely, the company must foster a knowledgeable and courteous staff to aid its client base in every step of the process. For convenience, we’ve included four team members that one should expect to see at a propane company and the ways in which they can help you with your propane related needs.

The Propane Dealer

The first person that you should meet when you inquire about propane prices will be the propane dealer. While there are many companies that refer to the position as a “sales” job, we argue that dealers on-the-floor should have the foresight to look beyond the possibility of an immediate sale. The most important facet of the propane dealer’s job is to educate you on your options for propane energy and enable you to make the best choice possible based on this information. Sales are not an overwhelming concern for a propane dealer because, if a propane dealer does their job to make things as transparent and upfront as possible, customers will be satisfied down the line, and transactions will happen naturally.

The Delivery Person

The delivery person is the team member that you will see most frequently if you sign up for residential propane service. When you schedule a time and date, the delivery person will show up to make the delivery to your dwelling. You can either set up automatic deliveries or simply call to request a propane refill. As part of their job description, delivery people are extremely respectful of your property and mindful of your privacy. The goal of the delivery person is to make the delivery and exit without disturbing anyone in your household.

The Technician

Technicians serve an integral role in the team and should have both a lot of experience in the field and formal training in propane. With this expertise, the technician is suited to perform repairs and maintenance tasks. If there is ever a problem with your propane, a technician will be there to offer a quick and effective fix. Even if there is not currently a problem, routine maintenance should still be performed, and the technician is the best team member to handle the job.

The Office Staff

The Office staff plays an important support role by offering important answers to questions pertaining to your tank, service plan, bill, or any other inquiries you may have while in contact with a company. Because The office staff needs to have the answers to customer service questions, there is an emphasis on the office staff to be courteous, well-educated on propane, and willing to help whenever you may need it.

With a good team available to assist, propane makes for an easy choice for your household. What about propane has gotten you interested in trying it out?

Residential Propane Safety Tips

With owning a home comes multiple responsibilities. For example, there are a plethora of items that your home will need in order to ensure that your family and property are safe from harm such as smoke detectors, carbon monoxide alarms, etc. Homeowners also need to be aware of propane safety tips if their heat or appliances use propane.

Never Run Out of Propane

If your home uses propane, it is important that you never run out.  In order to tell where you stand, propane tanks have a gauge that shows homeowners how much propane it has. This is an asset, and an individual should be sure that they check the gauge to keep it at an optimal level. Usually, people fall into a pattern with their propane usage and, in those cases, it can be helpful to utilize forecasting methods in order to schedule your next delivery. The importance of not running out of propane can not be stressed enough, as it can lead to explosions, fires, or other serious issues.  In some cases, a Remote Tank Monitor may be used to send daily updates of the tank level to the office.

Install a Propane Detector

Homes undoubtedly need smoke and carbon monoxide detectors to keep your house and family safe, but a propane detector is also a great idea to have in your home as well. Propane leaks can usually be noticed by smell to alert you of the need to seek assistance, but propane can sometimes lose its distinctive smell. This would make a leak harder to detect. A propane detector takes the guesswork out of ensuring that your tank remains leak-free and protects your family and property from the possibility of an accident.

How to Use Propane Appliances

It is important to practice caution when dealing with appliances that use propane. For example, if you have a propane grill, you should never use it inside your home. This includes other enclosed parts of your property like garages and sheds. Generators that operate by utilizing propane should be given the same treatment and are required to be outside when operating. Adhering to these rules is simple and can be performed by running an extension cord inside of your house for power. Remember to never use propane appliances like stoves as a space heater or for any purpose other than its intended one.

Don’t Hesitate to Call 911

If you ever smell propane in your home, call 911 immediately. Do not turn on or off any of your appliances and evacuate as quickly as possible. It is important to remember that you are not to re-enter your home until you receive confirmation from the fire department that the action is a safe one to take.

Propane extremely useful for heating and appliances, but it is important to remember that there is a level of responsibility associated with it. Always remember to practice safety tips in your home as you research residential propane prices.

See our service area should you need any of our expert’s assistance.