While more and more companies are beginning to offer propane in the greater Montgomery County area, we recognize that a large amount of these are small operations in which one person must do an entire team’s worth of work. That spirit is quintessential to our industry, but we also know that such companies can be overworked and not operating at the capacity to provide services at the level that you may require. What separates the great propane companies from the competition is a combination of many factors that are not necessarily achievable in smaller operations. Namely, the company must foster a knowledgeable and courteous staff to aid its client base in every step of the process. For convenience, we’ve included four team members that one should expect to see at a propane company and the ways in which they can help you with your propane related needs.
The Propane Dealer
The first person that you should meet when you inquire about propane prices will be the propane dealer. While there are many companies that refer to the position as a “sales” job, we argue that dealers on-the-floor should have the foresight to look beyond the possibility of an immediate sale. The most important facet of the propane dealer’s job is to educate you on your options for propane energy and enable you to make the best choice possible based on this information. Sales are not an overwhelming concern for a propane dealer because, if a propane dealer does their job to make things as transparent and upfront as possible, customers will be satisfied down the line, and transactions will happen naturally.
The Delivery Person
The delivery person is the team member that you will see most frequently if you sign up for residential propane service. When you schedule a time and date, the delivery person will show up to make the delivery to your dwelling. You can either set up automatic deliveries or simply call to request a propane refill. As part of their job description, delivery people are extremely respectful of your property and mindful of your privacy. The goal of the delivery person is to make the delivery and exit without disturbing anyone in your household.
The Technician
Technicians serve an integral role in the team and should have both a lot of experience in the field and formal training in propane. With this expertise, the technician is suited to perform repairs and maintenance tasks. If there is ever a problem with your propane, a technician will be there to offer a quick and effective fix. Even if there is not currently a problem, routine maintenance should still be performed, and the technician is the best team member to handle the job.
The Office Staff
The Office staff plays an important support role by offering important answers to questions pertaining to your tank, service plan, bill, or any other inquiries you may have while in contact with a company. Because The office staff needs to have the answers to customer service questions, there is an emphasis on the office staff to be courteous, well-educated on propane, and willing to help whenever you may need it.
With a good team available to assist, propane makes for an easy choice for your household. What about propane has gotten you interested in trying it out?